ARE YOU FACING THESE QUESTIONS?
How can I rethink my product portfolio to grow digital sales?
How can I grow self-servicing altogether increasing customer satisfaction?
How can I initiate digital self-servicing?
How can I transform my support experience and support packages?
How can I revisit my product and channel experience to grow my marketshare & customer value?
How can I develop a truly omnichannel sales & servicing approach?
how we help
Belly & Brain has 15+ years of experience growing digital & changing business models beyond revamping a digital experience: from enabling channel adoption to designing solutions adapted to digital distribution and servicing, altogether preserving a strong omnichannel approach.
A unique approach combining performance and customer centricity
15+ years experts in digital and relational channel transformation
Capabilities from strategy definition to channel transformation & staff development
OUR SOLUTIONS
Business potential evaluation
Evaluate the potential to grow or create new product & services for your organisation : How can digital and new technologies help you to develop more efficiencies or create more value? What could be the impact of new solutions on your top line and marketshare? What can be the impact of digital products and services on cost of sales and cost of service?
Available services
- Consumer segmentations based on behaviours & perceptions study
- Sector and market sales & servicing standards & differentiators study
- Channel & products qualitative and quantitative performance evaluation
- Digitalisation business potential evaluation
- Omnichannel transformation business potential evaluation
- Product & services portfolio evaluation & potential assessments
B2B and B2C product design & pricing strategy
Design digital-friendly products allowing maximum value creation in a pure digital or multichannel distribution.
Available services
- Qualitative & quantitative market research
- Business potential evaluation
- Market & trends analysis
- Customer value proposal definition
- Product portfolio & pricing definition
- Go-to-market strategy & growth hacking
B2B and B2C service design & digitalisation
Defining new digital services or digitalising existing services or support experiences to gain altogether more business efficiency & customer value
Available services
- AS IS customer experience mapping & performance analysis
- Defining business potential of new experiences
- "TO BE" experiences & services design
- Service Journey Storyboarding & proto-typing
- "TO BE" journey priorities & roll out approach
Go-to-market strategy
Defining the launch & growth approach of a new product or services in order to gain maximum impact in the shortest timeframe.
Available services
- Analysis opportunities & Go-to-market options
- 360° Go-to-market strategy definition
- Teams onboarding & follow-up
- Solution awareness & adoption growth-hacking
Change strategy & capabilities development
Having a clear diagnostic of the organisation’s perception, capabilities, skills and readiness to deliver and run the transformation. Identify assets and roadblocks to be managed in order to design an effective and smooth change strategy.
Available services
- Customer journey "TO BE" roll-out prioritisation
- Organisation change readiness evaluation
- Transformation governance set-up & stakeholders onboarding
- Leadership teams, project teams & transformation managers coaching
- Customer-facing teams competences and skills learning & development
You need rapid advice on this topic ?
Book an executive meet-up with us to get rapid advice during a free half day sparring session
client cases
INTERESTED TO KNOW MORE?
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OTHER SERVICES
Evaluate & design your company’s long term digital strategy, enabling and accelerating the change.
Build and accelerate digital maturity, excellence and growth within organisations.
Grow your company’s customer centricity and business value designing relevant and impactful customer experiences.
Build new business models & organisations exploiting all the potential of digital.
Design the relevant mix of products, services, channels & experiences exploiting all the potential of digital.