In 2016, in order to design a true value proposal for its support services, SWIFT partnered with Belly & Brain to design their customer experience strategy, set the lines of their support product packages, define a transversal transformation plan looking into the growth of digital self-servicing, the evolution of human support services, and the improvement of its products usage simplification and in-system help.
Read MoreEurope assistance is a global operator in personal assistance services in the areas of travel, automotive, health, home and family. Each year in Belgium, Europ Assistance handles around 425.000 calls and manages around 190.000 files to assist Belgians across the globe. Although leader within the group in terms of direct distribution, Europ Assistance Belgium called in Belly & Brain to reinforce its direct distribution positioning redefining its portfolio strategy and portfolio products towards more digital-friendliness.
Read More
