Reinvent NRJ to grow its leadership among young Belgians
Challenge
NRJ Belgium is a private belgian radio station part of the french group of the same name. Targeting audiences between 12-34 y.o., their main challenge is to maintain relevance and value in a fast-evolving landscape of new technologies, media and players. Facing these strong challenges the NRJ teams partnered with Belly & Brain to reinvent the NRJ experience.
Define the NRJ unique value proposal and its mission across all channels and touch points
Define the relationship between the different touchpoints - digital, radio and TV
Define main content elements
Identify where to focus to have maximal impact
Solution & services provided
Analysis existing activities and plans, performance and targets
Customer studies & panels
“NRJ Next gen” customer experience scenarios
Positioning & value proposal guidelines
Omni-Channel strategy, cross-channel activities & touch points interactions
Content services
Website building blocks and key interactions
Strategic plan and roadmap
Mission duration
3 months
What they say about us
"The evolution of our brands mainly involves digitising them. Our ambitions in the field required an outside, detached, expert and structured look. We were fascinated by Belly & Brain's approach. Starting from our many challenges, they managed to translate them into clear objectives and to develop realistic tactics to be able to reach them. The Belly & Brain “emo-rational” methodology allowed us to unite all our teams around this vision. "
Kim Beyns - Brand and Strategy Director at Nostalgie, NRJ, NRJ Hits TV, Chérie/ NGroup
SOME THOUGHTS ON THE SAME TOPIC
Among the missions we get to work on, a lot start from customer journey redesign - an ambition to rethink the overall customer experience and revisit solutions and services proposed along the story, altogether building relevance and competitiveness. But have you thought about your change readiness?
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